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Core Values

The foundation of our culture is defined by core leadership principles that make up “The L&R Way.” It’s who we are, what we do and what drives our extraordinary success.

The Customer Experience

The perfect customer experience is a set of interactions that consistently exceeds the needs and expectations of a customer, allowing them to gain and achieve their goals in a pleasant atmosphere. By achieving this set of interactions, you can cultivate customer loyalty and understanding so that your customers leave with the feeling that they would like to return for the same valuable service. This results in customers becoming advocates for the company, creating referral, retention and profitable growth.

Your customers have come to expect certain standards while seeking the ultimate shopping experience. We believe that your expectations as our clients should not be any different. Our high-performance culture is bent on breaking molds and challenging the status quo.

It is our mission to create a culture of change that affects the people and the interactions that take place in the marketplace. Together with you, we have the experience, talent and tools to make it happen.

L&R’s core leadership principles define each of our team members and guide us to achieving our goal.

At L&R we are always…

thank you
intentional
customer-centric
proactive
colleague strengthened
good communicators
relentless
avid learners
vigorous
loyal