Harris Teeter – Reset Assistance

I want to take this time to tell you how much I appreciate your attention to detail in planning and executing Cosmetic planogram updates in Harris Teeter.

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The upcoming 2009 is the 8th Cosmetic reset cycle we have worked together to complete. You continually strive to improve your processes to eliminate potential issues. Your high standards and follow through are extraordinary. Your professionalism is reflected in your fine presentation.

The service you have provided has been even more than you promised. From the everyday service to the unexpected challenge, I have been able to count on you to make us shine. The talent you have recruited and trained is truly a superior team.

Over the years, I have worked with various set teams and seen numerous approaches to projects with varying results. I must say that your reset team has the highest standards I have experienced. From the initial planning stages to the final implementation, I have been kept informed on the status. I can spell out my requirements and then just watch you make it happen. Working with your team enables me to spend more time on other areas of my job. I appreciate the fact that you are staying on schedule and following up in all areas as needed. I am completely satisfied with your handling the entire project.

I realize that we have challenged you to accomplish a lot considering the aggressive new and remodel store plan. Then, as if that wasn’t enough, we decided to completely remerchandise our cosmetic departments. I appreciate you going above and beyond. I’m sure you will agree that our sales results have been worth the efforts. Thanks again for being a strong and trustworthy partner.

Respectfully,
Lori Exline
Category Manager