The foundation of our culture is defined by core leadership principles that make up “The L&R Way.” It’s who we are, what we do and what drives our extraordinary success.
What we do
Each of our team members plays an integral part in designing the Ultimate Shopping Experience by performing their roles to the best of their abilities.
How We do it
We accomplish our goals by upholding the L&R leadership principles that make it possible for our team members to be flexible and creative.
Why We do it
Our mission is to create the
Ultimate Shopping Experience
for Our Customers’ Customers.
L&R’s core leadership principles define each of our team members and guide us to achieving our goal.
At L&R we are always…
We look at every person, opportunity and challenge through the eyes of gratitude. Being in gratitude creates the right environment and energy for optimal creativity and growth. We celebrate progress and learning – even those attempts that produce more and less than expected!
We design the Ultimate Shopping Experience for our customers’ customers. We measure every activity, opportunity and decision against our stated objective. We vet every idea with an impact filter and create a strategy plan before we start a project.
We always take a genuine interest in our customers, delivering outstanding customer service. We continuously strive to learn, improve and share ideas with our customers.
We empower each team member to make decisions without waiting for directives. We take pride in successfully tackling challenges. We believe in the right to make mistakes, and in learning from them.
We embrace others’ ideas and opinions and are eager to cooperate proactively. We maintain an ongoing readiness to positively interact with team members. Our atmosphere is based upon trust, teamwork and mutual respect.
We speak with direction and ask clarifying questions. We listen attentively, speak openly and clearly, honor commitments and regularly provide meaningful acknowledgement and appreciation.
We seek to always innovate, solve, and correct immediately. To do that, we relentlessly challenge the status quo by asking, “What can we do faster? Better? Easier? Cheaper?”
We always make our learning greater than the experience when we ask, “What did we do right? How can we do more of that?” And, “What would we do differently if we could repeat this experience?”
We continually seek opportunities for L&R’s growth. We fight complacency with curiosity and vigorously challenging the status quo.
We are loyal first and foremost to the company. We know that each of our customers, venders and team members are served better when we make decisions that are ultimately in the long term best interest of L&R.